Hasbunallah wa ni’mal-Wakil - Palestine Flag
Hasbunallah wa ni’mal-Wakil
Sufficient for us is Allah, and [He is] the best Disposer of affairs. Quran 3:173
Shipping, Returns & Payment
Shipping & Returns
However, We will do Our Best to Assist you in Any Way We Can
"Fulfil the Covenant of Allah when ye have entered into it, and break not your oaths after ye have confirmed them; indeed ye have made Allah your surety; for Allah knoweth all that ye do. (TM Quran 16:91)"
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Free Delivery & Shipping Costs
United Kingdom
All UK Orders Over £57 Qualify For Free Delivery (No Code Required)
Otherwise the standard Royal mail Postal rate will be calculated, however the Maximum Shipping Charge is only £6.50
or
Free Collection From Kitaabun Leicester Office at LE5 0QF
Free & Reduced Shipping Rate To Europe, US & Canada
France, Germany, Belgium, Republic of Ireland, Netherlands & Luxembourg
Austria, Czech Republic, Denmark, Italy, Slovenia, Spain:
Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Portugal, Slovenia, Sweden
Discounts
We Provide Discounts to:
- Full-Time Students
- Educational Organisations
- Deeni Teachers
- Non-Profit / Charity Organisations
- Dawah Stalls
- Study Circles
- Book Shops
To Apply For A Discount Code Please Register with Kitaabun, click and complete the form that applies to you above.
Order Processing and Shipping
Orders will be processed and Shipped from our offices within 2-4 Working Days InshAllah.
Paid Orders and Orders from Regular Customers will be given Priority.
If for some reason there is likely to be a delay of more than 4 Working Days to dispatch the Order we will contact you by email with an approximate date of Dispatch and upon your request either refund the Payment Immediately or dispatch the Order Prior to the date given InshahAllah.
Urgent Orders:
We will do our Utmost to meet any Urgent Request and speed the Processing. Please Request this In the box Add Comments About Your Order We are known for our Flexibility and will always try to accommodate your suggestion
"Oh Allah, we seek refuge in You lest we misguide others, or we are misguided by others, lest we cause others to err or we are caused to err, lest we abuse others or be abused, and lest we behave foolishly or meet with the foolishness of others".
Our Email Reply Policy
| Info@Kitaabun.com (General Information) | : Emails usually checked Mondays to Fridays, between 4:30 am to 12:30 pm GMT UK Time (Delays possible on Fridays) |
| admin@kitaabun.com (Order Processing & Information) | : Emails usually checked Mondays to Fridays during regular Opening Hours |
Outside Working Hours,We will try to reply as soon as possible or within the next Working Day In sha Allah.
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Common Reasons for your order to be Delayed
The Majority of the orders are shipped and delivered on time. However, some delays may occur Due to the following:
- Incomplete Shipping Address provided.
- Postcode does not match Address.
- P.O. Box - Courier Companies Do Not Deliver to PO Box Addresses, so if your Order is larger than 2 Kilograms, we will need your physical address.
- Reasons Beyond our Control:- Example weather, Shipping company errors, strikes etc.
- Holiday Seasons:- During Ramadan & Eid Season we have a high number of Orders, so may incur some backlog and also during National Festive seasons such Christmas, shipping companies may experience delays.
- Shortage of ordered item(s) or out of Print Titles. We will contact you ASAP
Returns Policy
If you believe that you have been mislead into buying any of our items, or the items are damaged, simply advise us by email and return the items to the address provided by us. We will refund you for the Full Amount, if you so wish Return delivery costs may be deducted from your refund depending on the reason for return
- The items must be in the original condition and packaging with any security seals intact.
- Repackage the products securely and send to the address provided.
- Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement.
- If we dont receive the item we cant refund you or replace it, so we recommend you obtain a certificate of posting.
Claims for damaged/ short delivery must be made in writing within 3 days of receipt of goods. Goods supplied by the company which are proved to be defective through faulty material or workmanship, will be replaced or at our discretion their value will be refunded, provided that we are notified in writing within 28 days from the date of delivery and the goods alleged to be defective are returned to us.
Approved Tracked Returns | Royal Mail Group Ltd
"Our Lord! Condemn us not if we forget or fall into error; our Lord! Lay not on us a burden Like that which You did lay on those before us; Our Lord! Lay not on us a burden greater than we have strength to bear. Blot out our sins, and grant us forgiveness." (TM Quran 2:286)
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| Kitaabun | Collection Address |
| Classical and Contemporary Muslim and Islamic Books Online | 104 LE5 0QF |
| Leicester UK | LEICESTER |
| Email: admin@kitaabun.com | UK | Tel: +44 (0)116 276 9964 Whatsapp No: +44 7448 450323 (Accessed During Business Hours Only) |
For Regular Updates Please Follow us on:
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Kitaabun.com is Part of APY LTD Registered in England and Wales as a private Limited Company:, Number 3610928.
We take delight in every day that we have lived, Yet each day that passes is a portion (gone) of a lifetime.
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